The Ultimate Guide on How to Claim boAt Warranty?
boAt is a well-known brand in India that specialises in producing a wide range of electronic products, including earphones, headphones, speakers, and more. They offer at least a one-year warranty on their products, which is valid from the date of purchase. In case you face any issues with your boAt product, you can claim the warranty to get it repaired or replaced. In this blog, we will guide you through the process of how to claim boAt warranty in simple steps.
- Understanding boAt Warranty
- boAt Warranty Registration
- How to download invoice from Amazon?
- boAt Warranty Claim Process
- Things to Keep in Mind While Claiming boAt Warranty
- Wrapping Up
1 Understanding boAt Warranty
Before we delve into the process of boAt warranty claim, it is important to understand the terms and conditions of their warranty policy. the boAt offers at least 12 months warranty on all its products, which is valid from the date of purchase. This warranty covers defects in materials and workmanship, but it does not cover physical damage, wear and tear, or damage due to mishandling or improper use of the product. Furthermore, the warranty is applicable only in India and is non-transferable.
2 boAt Warranty Registration
To avail of the boAt warranty, it is important to register your product on their website. You can register your boAt warranty card or product by visiting their official website and clicking on the “Register” tab. You will be prompted to fill in your details, such as your name, email address, phone number, and product details, including the date of purchase, model number, and the purchase location.
After filling in the details, click on the “Submit” button to complete the registration process. Once your registration is complete, you will receive a confirmation email from boAt with the warranty details and your invoice.
You already know that if you want to claim a warranty, you must have an invoice for your product. In India, most people purchase boAt earphones or other accessories for boAt products on amazon.
If you purchased your earphones online from Amazon, we have provided a simple guide on how to get the purchase invoice.
3 How to download invoice from Amazon?
To get an Amazon product invoice, you can follow these simple steps:
- Go to the Amazon website and log in to your account.
- Click on “Account & Lists” in the top right corner of the page.
- Select the “Your Account” section.
- You can find the “Your Orders” section inside it. Find the order for which you want to get the invoice and click on the “Invoice” option next to it.
- Amazon will generate an invoice for you in PDF format. You can download or print this invoice for your records.
If you need a VAT invoice, you may need to provide your VAT registration number to Amazon. In some cases, Amazon may automatically generate a VAT invoice for you if you are a registered business and the product you purchased is eligible for VAT. If you are not able to register a complaint or get an invoice through these steps, you can contact Amazon customer service for further assistance.
4 boAt Warranty Claim Process
If you face any issues with your boAt product within the warranty period, you can claim the warranty to get it repaired or replaced. Here are the simple steps to claim boAt warranty:
Step 1: Visit the boAt Official Website
The first step to claim the boAt warranty is to visit their official website. Click on the “Claim Warranty” tab on the homepage to proceed to the warranty online here.
Step 2: Fill in the Details
You will be directed to a form where you need to fill in your details, including the product group, the specific product, and the pin code.
Step 3: Upload the Invoice
Upload a copy of the invoice as proof of purchase. If you do not have a copy of the invoice, you can download it from your account on the boAt website.
Step 4: Describe the Issue
Describe the issue you are facing with your boAt product in detail. Provide as much information as possible to help the boAt customer service team understand the issue and provide a resolution.
Step 5: Submit the Complaint
Once you have filled in all the details, click on the “Submit” button to register and mail your complaint. You will receive a warranty ticket number at your registered email address.
Step 6: Contact boAt Customer Care
After submitting the complaint, you can contact the boAt customer services and care team to track the status of your complaint. You can do this by calling their customer service number or by sending an email to their customer service email address.
Step 7: Visit the Service Center
If your complaint is approved, you will be directed to the nearby service center. You can also check the nearest service center on their website by clicking on the “Service Center” tab.
Step 8: Claim Warranty
Visit the service center with the defective product and the warranty ticket number. The service center will inspect the product and provide a resolution based on the warranty terms and conditions of the replaced product.
If the product is found to be defective and the repair is covered under warranty, it will be repaired or replaced free of cost.
If the product needs to be replaced, the service center will provide a replacement product of the same model and colour preference, subject to stock availability. In case the same colour preference model is not available, you can choose a replacement product from the same product category or product group.
In case you want the replacement product to be delivered to an alternate address, you need to provide the service center with the address details. Once the replacement product is dispatched, you will receive a tracking number to track the device and delivery status.
5 Things to Keep in Mind While Claiming boAt Warranty
- The boAt warranty is valid only for products purchased in India.
- The warranty is applicable only on products purchased from authorised boAt dealers or from the boAt official website.
- The warranty is applicable only to manufacturing defects and not to physical damage, wear and tear, or damage due to mishandling or improper use of the product.
- It is important to register your product on the boAt website to claim the warranty.
- It is important to keep a copy of the invoice as proof of purchase.
- You can claim the warranty within the warranty period of one year from the date of purchase.
- You need to provide all the details, including the product details, invoice copy, and the issue faced while registering the complaint.
- You can track the status of your complaint registration by contacting the boAt customer care team.
- You need to visit the nearest boAt service center to claim the warranty replacement.
- The service center will provide a resolution based on the warranty terms and conditions.
6 Wrapping Up
Claiming the boAt warranty is a simple process that can be completed in a few easy steps. It is important to understand the terms and conditions of the warranty policy to ensure that your product is working properly and is covered under warranty. By following the steps mentioned above, you can easily claim the boAt warranty and get your product repaired or replaced if it is found to be defective. If you face any issues while claiming the warranty, you can always contact the boAt customer service team for assistance.
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