How does the boAt Replacement Process work? Step-by-Step Guide
boAt is a leading lifestyle brand that offers a wide range of electronic products, such as headphones, earphones, speakers, and smartwatches. While the brand strives to provide high-quality products to its customers, issues can sometimes arise, which may require a replacement product. The boAt Replacement Process is designed to help customers who have encountered issues with their boAt product and need a replacement.
The boAt Replacement Process is a simple and hassle-free procedure that ensures customers receive a replacement product quickly and without any inconvenience. This process involves a few steps, including raising a replacement request, providing the necessary documents, and sending the defective product to a service center. boAt’s customer service team will then review the request and provide a replacement product if the request is approved.
In this step-by-step guide, we will explain the boAt Replacement Process in detail, including how to initiate a replacement request, what documents are required, and how the replacement process works. By the end of this guide, you will have a better understanding of the process and be equipped to navigate the boAt Replacement Process with ease.
1 A detailed guide to the boAt Replacement Process
Step 1: Visit the Boat Website or Customer Support Portal
To look up the nearest service centre for your boAt Lifestyle product, visit the official website of Boat or go to the customer support portal support.boat-lifestyle.com.
Step 2: Select Your Product and Pin Code
Select your product and enter your pin code on the website or portal. This will automatically direct you to the nearest service centre available.
Step 3: Fill in Your Details
If there is no service centre available nearby, you become eligible for door-to-door replacement. Fill in a few details about your product, describe the issue you’re facing with the product, and upload your tax invoice. Mention your complete address and contact details.
Step 4: Confirmation
Once you submit your request, it will be registered as confirmed. You will get a confirmation message via email and SMS with the ticket number within 24 working hours. Another email and SMS notification will be sent to you with all the pickup guidelines mentioned, along with the courier name and booking ID.
Step 5: Package the Product
All you need to do is be ready with the faulty unit in any box. No accessories are needed. The package will be picked up by the courier partner in a day or two. The package delivery updates will be shared with you via email and SMS once delivered.
Step 6: Service Team Review
The service team will take 1 to 2 working days to test the product and update you about the replacement or repairing the product via email.
Step 7: Track Your Product
You can track the update of your product by visiting the Boat customer support portal. Once dispatched, you will receive tracking details via email and SMS and receive the product within three to four working days.
The warranty duration for various boAt products will be as mentioned below. The type of warranty service provided will be “Carry In – the customer is required to take the product to a boAt service centre or an authorised service partner for any repairs or services.” unless stated otherwise.
| Product Category | Warranty Period |
|---|---|
| boAt Bluetooth Headphone/ Earphones | 12 Months |
| boAt Wired Earphones/ Headphones | 12 Months |
| boAt Bluetooth Speakers | 12 Months |
| boAt Standalone Cables & Chargers* | 12 Months |
| boAt Sound Bars** | 12 Months |
| boAt PartyPal Speakers** | 12 Months |
| boAt Fitness Bands | 12 Months |
| boAt Smartwatches | 12 Months |
| boAt Power Banks | 12 Months |
2 Wrapping Up
boAt Lifestyle offers a 1-year warranty on all their products, which covers any defects in materials or workmanship. To make a warranty claim, you need to provide the necessary information and contact their customer support team. If your product needs to be replaced, you need to return the defective product within 15 days of receiving the replacement. If you have any further questions, you can contact their customer support team for assistance.
If you want to cancel your order altogether, then check out our blog on how to cancel boAt order quick and easily.
FAQs about the boAt replacement process and warranty claim
How long is the warranty period for Boat Lifestyle products?
Boat Lifestyle offers a 12 months warranty on all their products from the date of purchase.
What is covered under the warranty?
The warranty covers any defects in materials or workmanship for the products sold by Boat Lifestyle. If you discover any such defects during the warranty period, you can get a replacement or repair for your product free of charge.
How do I make a warranty claim?
To make a warranty claim, you need to contact the Boat Lifestyle customer support team by email or phone. They will guide you through the process and provide you with the necessary instructions.
What information do I need to provide when making a warranty claim?
When making a warranty claim for boAt products, you need to provide the following information:
- Your name, contact information, and product details.
- The date of purchase and the place of purchase.
- A description of the problem and any relevant photos or videos.
How long does it take to process a warranty claim?
The processing time for a warranty claim may vary depending on the nature of the problem and the availability of replacement parts. However, Boat Lifestyle aims to resolve all warranty claims as soon as possible.
What happens if my product needs to be replaced?
If your product needs to be replaced, Boat Lifestyle will send you a replacement product free of charge. However, you need to return the defective product within 15 days of receiving the replacement. If you fail to do so, you will be charged for the replacement product.
What happens if the replacement product has defects?
If the replacement product has defects, you can make another warranty claim and get a new replacement product. If you face any issues, you can contact Boat Lifestyle customer support at 1800-102-6918 or 022-4946-1882 for further assistance.
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